DECOL Network

How it works

A clear process with approvals at every key step.

  1. 1

    Case submitted

    A referring partner or creditor submits creditor, debtor, claim and document details through the secure portal.

  2. 2

    Administrator review

    A DECOL case administrator checks the case for completeness and suitability.

  3. 3

    Allocation approved

    The case is allocated to an approved recovering partner covering the debtor's country. The partner accepts or declines.

  4. 4

    Collector assigned

    The recovering partner's manager assigns an eligible collector, who only sees cases assigned to them.

  5. 5

    Daily recovery activity

    Calls, letters, negotiations, payment promises and settlements are recorded. Settlements and write-offs need approval.

  6. 6

    Verification & reconciliation

    DECOL Finance verifies payments, calculates commissions and issues settlement statements per currency.